Is IAC´s Card
a debit or credit card?
IAC´s Card is in reality a pre-paid debit card,
but has the characteristics that many associate
to credit cards. The only exception is that
the funds available depend on how much is left
on the pre paid account… think of it like
a pay-as-you-go mobile. You load money on to
your IAC´s Card and each time you use your card,
the value of the purchase is deducted from the
funds available. Therefore, you can only make
purchases with your IAC´s Card if you have sufficient
funds available.
When
do I receive my card?
As soon as your application has been received
and approved, your card will be sent to you
within a few days.
What
do I need to do once I receive my card?
As soon as you receive your prepaid card you
must clearly sign it on the back in the box
highlighted 'authorised signature'. Activation
instructions are shown in the card carrier explaining
how to activate your card through the IAC´s Card
website before any funds can be up-loaded. Card
activation is also possible by phone calling
the customer service number 0039 199 24 27 27.
How do
I recharge the IAC´s Card?
RECHARGE THROUGH BANK MONEY TRANSFER INSIDE ITALY (2-3 WORKING DAYS) :
(in branch, at the bank or through Internet Banking)
ABI 36001 - CAB 14100 - CONTO NUMERO 000000005313 - CIN X
IBAN IT71X3600114100000000005313
IN FAVOUR OF: MOBILMAT IMEL SPA (Via E. Rossi 28 - 52100 Arezzo)
CAUSE: CARD NUMBER (16 numbers) and SURENAME (example “5313000012345678 ROSSI”).
RECHARGE THROUGH BANK MONEY TRANSFER FROM OUTSIDE ITALY (2-3 WORKING DAYS) :
(in branch, at the bank or through Internet Banking)
ABI 36001 - CAB 14100 - CONTO NUMERO 000000005313 - CIN X
IBAN IT71X3600114100000000005313
1° BIC/SWIFT: CIPBITMM (Correspondent Bank code)
2° BIC/SWIFT: MOBMITM1 (IMEL Mobilmat code)
IN FAVOUR OF: MOBILMAT IMEL SPA (Via E. Rossi 28 - 52100 Arezzo)
CAUSE: CARD NUMBER (16 numbers) and SURENAME (example “5313000012345678 ROSSI”).
Once you have done the wire, it's necessary to send an e-mail to info@mobilmat.it and office@iac-shop.biz with the details of the wire
(ordinant, beneficiary, amount, card number to be recharged, name and issuing bank name )
RECHARGE THROUGH POSTAL ORDER (3-4 WORKING DAYS):
compile a postal bulletin with the following details:
ACCOUNTANT NUMBER: 58210105
REGISTERED: MOBILMAT IMEL SPA
AMOUNT
CAUSE: CARD NUMBER (16 numbers) and SURNAME (example “5313000012345678 ROSSI”).
REAL-TIME RECHARGE VIA MONEY TRANSFER FROM ANOTHER CARD/MOBILMAT ACCOUNT:
Online using your
account login details.
RECHARGE THROUGH STANDING ORDER/RID/RIB FROM BANK CURRENT ACCOUNT:
The option is not currently available.
What
are recharging costs?
IAC´s Card charge a recharge fee to the holder
of the card to cover administration and operating
costs. There may also be another fee depending
upon how you recharge the card, for example
by banks if the recharge is made by money order
or by the Post Office if the recharge is made
by postal order.
OOn
the back of IAC´s Card there is a space for
my signature, why?
The holder must sign the Card as soon as they
receive it. The signature is important because
it is a requirement for identification reasons
whenever the card is used for a POS transaction
and therefore helps to prevent any illegal or
unauthorized use.
Some shops etc may also ask the card user/holder
to present some form of document to assist the
identification.
What is
the CVC2 code of the IAC´s Card? Where do I
find it? What is it used for?
The CVC2 is a 3 digit security code that is
printed on the back of the Card. It usually
requested when buying online or over the telephone.
Since this code is used to authorise online
transactions it is important to keep it safe
and to not disclose it to anyone.
What is
the Mastercard PIN?
The MasterCard PIN is a secret numeric
code composed of 5 digits and is needed for
ATM services and cash withdrawals that show
the MasterCard circuit logo. The code is personal
and must never be revealed to anyone since any
withdrawals made with your card and with your
PIN can never be disputed. To get your MasterCard
PIN enter the reserved area and click on the
GENERAL menu, then OPEN SERVICE CONTRACT and
then click on "ATM PIN".
How can
I prevent anyone from using my IAC´s Card?
You can activate a real time SMS notification
service that informs you of all card transactions.
You can activate and deactivate this service
from client reserved area on the IAC´s Card
website.
What
can I do if I realize that somebody has cloned
and/or is fraudulently using my card?
You must immediately block the card by calling
0039 199.24.3535 and then contact the customer services
on 0039 199 24 27 27 to get a new card.
Are Customers
Service numbers toll free?
No, they cost €0.15 per minute to call
from a landline phone (check with your mobile
operator for call charges). This minimal charge
is to keep all other costs as low as possible,
so that only the people needing the service
pay for it. Online banking and assistance via
email for example remain free of charge.
How can
I transfer money in real time?
You can transfer money in real time 24/7/365
to any other IAC´s Card using the online client
reserved area or by calling 0039 199 24 27 27.
Why does
my card not work?
Your card may not work for a number of different
reasons:
- Your card has not been activated.
- Your card is damaged and the magnetic stripe
or chip cannot be read.
- You no longer have any funds available on
your card.
- The card has been blocked for security reasons.
- Your card has expired. Check the expiration
date.
For help on any of these options, please click
the relevant link or call Customer Services
on 0039 199 24 27 27.
Should
I expect to receive a monthly statement?
If you want you can receive monthly statements
sent to your address by requesting it though
the IAC´s Card website in the client reserved
area.
